FAQs

We are always open online, orders can be placed 24/7 for deliveries Wednesday to Saturday. 
Our Angaston studio in the Barossa Valley is open:
by Appointment only 

Normal flower delivery hours for Viva Flowers are between 9am and 7pm, Wednesday to Friday. There are limited deliveries on Saturday. Viva Flowers do not deliver on Sundays or public holidays. * except for Valentine's Day and Mother's Day

Need flowers delivered today? For same day delivery, orders must be placed by 11am (ACST) Wednesday - Friday and by 9am (ACST) on Saturday to guarantee same day delivery. 
Please call (+ 61 8) 8564 3393 or email shop@vivaflowers.com.au to discuss if you have any special requirements and we will do our best to accommodate them.

The delivery fee is calculated during the checkout process and is based on the suburb of delivery.

Viva Flowers delivers personally throughout the Barossa Valley and surrounds. Whilst located in Angaston, we also utilise our own preferred network of florists throughout Australia and can arrange delivery nation-wide.
Please note that products, packaging and or containers may vary in some interstate and or regional areas.
Call (+61 8) 85643 393 or email us shop@vivaflowers.com.au to place an order for delivery outside of the Barossa Valley.

We do offer flowers for delivery outside of Australia. If you wish to place an order for delivery outside of Australia please call us at (+ 61 8) 85643393,  or email shop@vivaflowers.com.au and we will gladly assist you.

Viva Flowers are unable to guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it. 
All orders to businesses will be delivered by close of business.
For any special request please call (+61 8) 8564 3393 or email us shop@vivaflowers.com.au to discuss.

You can request us to call the recipient prior to delivery by putting a note in the "delivery notes" field on the order page. 

We may call a recipient when necessary in order to ensure your delivery runs as smooth as possible.

If the recipient is not home when the delivery is made the flowers or gift will be left at the recipients front or back door, if requested to do so by the sender; or if our experienced couriers deem it safe to do so. 
If the gift cannot be left safely, we will contact you to arrange another time for delivery. Please note that any delivery including alcohol will not be left.
Additional charges may apply for redelivery.

Viva Flowers will attempt to find the correct address.
If the flowers are delivered to the address supplied, and the address is incorrect; subject to the flowers being recovered, Viva Flowers will contact the customer and additional charges may apply for re-delivery. 
However, if the flowers are delivered to an incorrect address and are not recovered, Viva Flowers is unable to accept any responsibility for such loss. 
It is the customer's obligation to supply accurate details at the time of ordering.

We will make every effort possible to realistically put in place any changes to your order, as long as the order has not yet been dispatched for delivery. 

We will do our very best to replicate the flowers as pictured on the website. If an item is unavailable we will substitute it with another item of similar design, colour, quality and price. 

A text message will be sent to the sender at the time of delivery subject to the sender supplying a mobile telephone number.

All prices are displayed in Australian Dollars ($AUD).

Should you have any queries, please don’t hesitate to contact us at shop@vivaflowers.com.au or call us on (+ 61 0) 8564 3393 and we will gladly assist you.