FAQs

Frequently Asked Questions

HOW CAN WE HELP?

WHEN ARE WE OPEN?

WHAT HOURS DO WE DELIVER?

WHAT IS THE DEADLINE FOR PLACING AN ORDER ONLINE TO GUARANTEE SAME DAY FLOWER DELIVERY?

WHAT IS THE DELIVERY FEE?

WHAT AREAS DO WE DELIVER TO?

CAN I ORDER FLOWERS ONLINE FOR DELIVERY OUTSIDE OF AUSTRALIA?

CAN YOU GUARANTEE A SPECIFIC TIME FOR A FLOWER OR GIFT DELIVERY?

DO YOU RING THE RECIPIENT PRIOR TO DELIVERY?

WHAT HAPPENS IF THE RECIPIENT IS NOT AT HOME?

WHAT HAPPENS IF THE DELIVERY DETAILS SUPPLIED ARE INCORRECT?

WHAT HAPPENS IF I WANT TO MAKE CHANGES TO MY ORDER?

WILL MY ORDER LOOK LIKE THE PICTURE?

CAN VIVA THE FLOWER STORE LET ME KNOW WHEN THE FLOWERS HAVE BEEN DELIVERED?

WHAT CURRENCY ARE THE PRICES DISPLAYED IN?

ANY OTHER QUESTIONS?